Top 10 retail sales training courses with certificates

A huge part of success in sales is understanding your customers’ thought process. Why do they go to certain stores in the first place? Why do they choose to buy the things that they purchase?

This retail sales training course in Understanding Customer Motivations by SC Training (formerly EdApp) provides answers to these questions and more. It also lays out customer behavior as a key factor in good customer service and maintenance. 

This course is useful for customer-facing roles. Whether you’re a store manager, a supervisor, or a business owner, you can customize this course to match your brand using SC Training's Creator Tool.

The Template Library also has over 80 microlearning templates to choose from so you can create interactive, mobile-friendly courses in minutes. All you have to do is sign up for free and once you’ve finished customizing the course, you can easily distribute it for your whole team’s use.

Having pleasant interactions with your customers is one of the best ways to increase your retail sales. This is why SC Training created this course on Selling Strategies and Interacting with Customers. In this course, your team will learn various selling tactics from greeting customers as soon as they enter your store to using customers’ curiosity to sell items, and finally, closing the sale of products with customers.

Your crew will gain the skills needed to start building lasting relationships with your customers. Since SC Training also specializes in microlearning, and this retail sales training course is no exception, your team members can finish every lesson in this course in less than 5 minutes.

Creating a Positive Customer Experience is another retail sales training course by SC Training that emphasizes customer service. This interpersonal skills training course delves deeper into the ways of having personal interactions with your customers as it encourages impressing them by showing empathy, engaging in small talk, or even simply smiling at them. 

If you want to secure your business’s customer base by keeping your customers happy, you can sign up at SC Training to edit this course for free. Using the creator tool feature, you don’t need any coding experience to rebrand this course and make it completely your own. With mobile-first learning technology, your team can take their lessons anytime and anywhere.

The National Retail Federation (NRF) Foundation designed this course for general roles that involve interaction with customers. Beyond satisfying customers, this Customer Service and Sales course can also help your crew to gain essential workplace skills, such as problem-solving and teamwork.

The lessons within this course to improve employee skills for retail are self-paced and available online. You can also mix and match the retail sales examples to tailor the course for your team. Also, your team members will receive a printable completion certificate and digital badge, which they can list as credentials on their resumes.

This Persuasive Selling course breaks down the concept of persuasive selling as a process, complete with steps that are incredibly useful when negotiating a sale. If your goal is to increase the volume and frequency of your sales, sign up for free at SC Training and use this course for your team.

Your crew will be walked through various steps of persuasive selling, from introducing and explaining their big ideas to closing their sales. 

There’s also a review at the end of the course so you can check your crew’s understanding of the lessons in the course. Also, you can use SC Training's Reporting and Analytics feature to easily view and track your team’s progress throughout this retail sales training course.

This Professional Selling Skills Course by More Than Training (MTD) Sales Training Specialists covers topics like getting into the right mindset in sales, hard-selling strategies, and ways of overtaking your competitors.

Your team members can also take the 36 micro-lessons in this course on their mobile devices and in no more than 5 minutes. Upon completion of the course, your crew members will also receive certification from the Institute of Sales Management.

This retail sales training course on Inclusive Selling by SC Training is a brief course that will orient your team members on the dos and don'ts of selling products and services to a diverse market. Your crew will learn about differences in culture, gender, and generation. This way, you can build stronger sales relationships with customers from diverse backgrounds. 

Using SC Training's gamification features, you can further add assessments in the form of mobile games should you choose to modify this course. You can also customize certificates of completion and badges to reward your team members and motivate them to finish your training courses.

SC Training created this Retail Services - Communication course to help your crew build communication skills in the workplace. Just like in any business industry, communication is a key to success in retail, especially when developing customer relationships.

This skill based training course demonstrates the best practices for delivering excellent and memorable retail communication.  The best use for this course is to review your crew members who need some brushing up with their retail communication skills.

Another option is to extend your team’s learning experience by creating a Rapid Refresh quiz for this topic. SC Training's Rapid Refresh feature will allow you to quickly create quiz-only content from the information presented in this retail sales training course on communication. This way, you can also test your crew’s knowledge whenever needed.

E-communication and social media are essential tools in today’s digital world. However, it might be difficult to know how to use them successfully given the abundance of platforms and technologies accessible. This Social Media and Electronic Communication course offered by SC Training gives a thorough introduction to numerous social media sites and electronic communication tools, along with some marketing strategies you can integrate with them. 

There is also a special section dedicated to discussing social media in retail. This internet marketing training course is an invaluable tool for anyone trying to flourish in today's digital environment, regardless of whether your crew is new to social media or simply looking to improve their skills. 

Also, if you want to reward your team for their hard work, you can award them with SC Training's Custom Certificates whenever they complete their courses or top the leaderboards.

Working in retail requires a collaborative effort from all team members to provide customers with exceptional experiences. Still, effective teamwork can be challenging without the right skills and mindset.

SC Training designed this training course to motivate your employees to foster teamwork in order to equip them with the knowledge needed to be valuable team players in your retail company.  Your crew will learn about the importance of communication, the virtues of an ideal team player, as well as some methods of adapting to different personalities and work styles.

What’s more, this retail sales course includes interactive multimedia content. This immerses your team in the course and allows them to imagine applying their skills to real-world scenarios. By the end, your team will be ready to thrive and contribute to the success of your retail business.