Top 16 free hotel management courses in 2024

Providing guests with excellent customer service is something that is highly pursued in hotel management. With the hotel industry being highly competitive, a hotel's edge over its competitors is the quality of service it provides to its customers.

Fortunately, with SC Training (formerly EdApp)’s Guest Service in Hospitality and Tourism course, you will learn about the skills needed in guest services and what to do in different customer service situations.

There are 3 lessons in this course that will help your employees be refreshed and reminded of what to do when dealing with customers. The lessons are concise and informative and a certificate is available upon completion of the course.

Daily operations in different industries have been disrupted due to COVID-19, especially in the hospitality industry. Since the pandemic began, safety protocols have been stricter when it comes to hotel management. SC Training (formerly EdApp)’s COVID-19 Safety for Hotels course provides a good starting point to learn more about safety measures amid a pandemic, from housekeeping to guest services.

There are 5 lessons that you can take at your own pace and since SC Training (formerly EdApp) promotes microlearning, it is easier for learners to absorb information with their interactive bite-sized lessons. Certificates are also given upon completion of the course.

To keep your hotel running, it is important to understand how it should generate revenue. In the Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy course by Coursera,  you will learn the costs of running a hotel as part of hotel management.

Analytics-based techniques are also included for the prediction of consumer behaviors to develop selling strategies. This is a flexible course that can be completed in 11 hours. Readings and quizzes are given out and once completed, a shareable certificate is available for claiming.

Human capital is necessary when it comes to service businesses and it is no doubt that human resources is an important function in hotel management. Your employees are your asset because they are the ones who can ensure that your guests will have a good experience.

The Managing Human Resources in the Hospitality and Tourism Industry course by edX will teach you the different concepts and theories involving human resources. It is a course by the Hong Kong Polytechnic University and lasts 8 weeks, with 6 to 8-hour lessons weekly. It’s also an instructor-led course great for those in an intermediate managerial position.

Excellent guest experiences are the result of the collective effort from hotel staff and should always be the goal of hotel management. It is also an important factor to take into consideration since it is what makes a customer return. Feedback is taken seriously for it is a measure of the performance of a hotel and it determines whether their services are good enough to make the guests have a delightful experience.

SC Training (formerly EdApp) has a Guest Experiences course that can help guide your employees to always uphold good practices. There are 3 lessons about what constitutes good service and some pointers to enrich the stay of your guests. Like all SC Training (formerly EdApp) courses, there is a completion certificate once done with the course.

Hotel Management Operations by Skillshare is a comprehensive course about hotel operations and covers the different functions, theories, and real-world applications of hotel management.

From the hospitality fundamentals up to a more advanced managerial level, this course can walk you through everything you need to know to get started. With a duration of 1 hour and 7 mins, the 9 lessons are delivered in a video format and can be taken at your own pace.

The Hotel Marketing Strategies course will give you insight into how you can increase occupancy, quality service, regulars, and good experience feedback.  There are 4 modules in this course that can be completed in 5 hours. An article is also provided, along with 36 downloadable resources. Lastly, a completion certificate is made available after taking the course.

Part of your hotel management responsibilities includes handling food service and complying with food safety standards. If the food served to the guests causes any allergic reaction or health emergency, the hotel can be held liable for damages. Alison’s Revised Hospitality Management - Health and Safety in Food Service course will give your employees a better understanding of the basic principles and practices of food safety.

Related topics in this hospitality management training program such as kitchen safety and design are also covered so it is a good hospitality management online course for your employees to gain knowledge about health and safety in food service. There are 4 modules, with 13 topics that can be completed in 1 hour and a half to 3 hours.

The Understand Rooms Division Profit & Loss course is for those who want to learn how to analyze hotel financial statements and important terms used in operations. Since hotels are businesses that need to generate revenue in order to stay afloat, this course is a great resource that can help improve your financial knowledge.

This is particularly designed for hotel department heads, front office managers, all hotel employees, and even hospitality students. With a total of 42 short lectures, this video course can be completed in 2.5 hours.

Proper housekeeping is one of the most necessary tasks in hotel management. To ensure the quality of your guest experiences, proper order and cleanliness must be maintained throughout the hotel. Often, guests are particular with how the rooms are kept especially if the service is coming from a high-rated hotel so proper housekeeping can never be overlooked.

SC Training (formerly EdApp) offers a Hotel Housekeeping Inspection course, with 3 lessons as a guide for your employees when inspecting rooms, bathrooms, and corridors. It is a good refresher course to reinforce information and knowledge for everyday housekeeping tasks.

With their microlearning approach, information is broken down into bite-sized pieces for better absorption. It is a convenient mobile platform that your employees can use wherever they are, anytime. 

Also available in SC Training (formerly EdApp), Cleaning and Sanitizing in Hospitality is another hotels management training specifically designed for housekeepers. This 5-part course includes a lesson on restroom sanitation, ways to perform spot disinfection on high-touch areas, and also complete cleaning procedures and maintenance.

It also covers best practices in proper cleaning of dining areas and public areas such as lobbies, corridors, walkways, and waiting rooms. A gamified quiz is ready by the end of the course to test the understanding of your housekeepers.

Through impeccable cleaning services strengthened with proper training, you can increase customer satisfaction that will keep your guests coming back.

Available in Typsy, the Introduction to Hospitality Management program is designed to equip new managers for hospitality roles in the hospitality business with the knowledge and skills they need to handle the challenges that come with their role.

This entire hotel management class is divided into 10 video lessons facilitated by Mike Ganino, a restaurant consultant with expertise in the field. In this course, he shares tips and techniques to help new managers adjust to their new leadership roles in the hospitality industry.

By the end of this online hotel management course, your employees will learn how to delegate tasks to your team, deal with difficult customers, and meet guest service standards. While there’s a free plan on Typsy, each lesson comes with ads.

Looking for hospitality management courses online on safety? This Health and Safety in Food Service course by Alison helps reinforce best practices in food service, which is a crucial aspect of the hospitality industry.

This online hotel management course covers the functions, operations, and principles of the food and beverage department in hospitality, including catering. It also includes a guide on safe practices in food handling, as well as preventive measures for hotel banquet accidents in culinary operations. This course is perfect for hotel staff, as well as chefs, waiters, and food runners.

By the end of the course, your learners can check their knowledge and understanding with an assessment test. A minimum score of 80 percent is required for successful course completion. While the course is available for free, official certificates are only available for purchase.

Available in Universal Class, Hotel Management 101 gives your employees foundational knowledge in effectively managing various functions in a hotel or resort. This hotel management training starts with an overview of the hospitality industry. It further discusses the duties and essential skills of a hotel manager. It also includes lessons on aspects of hotel reservation management, various modes of payment in hotels, and guest service management. 

Lessons are delivered through videos and supplementary articles. It also includes assignments and exams at the end of every lesson to reinforce key information and test their knowledge retention. Learners are required to have a minimum of 70 percent as the final grade to earn a certificate. Your teams will get a hospitality management certificate upon completing the course.

Typsy also offers the Interacting with Guest course, which is a hotel management course that will help your staff improve interactions and establish strong connections with guests. This course contains fundamental practices for building a strong impression through interactions with guests.

It also provides various techniques for assessing the needs, demands, and problems of guests. By equipping your hotel employees with the right knowledge in interacting with guests, they become proactive in making a meaningful accommodation and experience for your guests.

Teamwork in the Hospitality Industry is an online hotel management course offered by SC Training (formerly EdApp) to help the different functions in your hotel to work together more efficiently and seamlessly.

Divided into 4 microlessons, this course allows you to learn about the importance of teamwork in hospitality, what teamwork looks like in practice, effective communication with your team, and communication in noisy environments.

While teamwork is one of the least priorities in employee training in hotels, it is an essential aspect of employee development that will help all departments provide quality service for the guests.